Get in Touch With Us
Get in Touch With Us
Reach out to us for inquiries, collaborations, or to discuss your project needs.
Reach out to us for inquiries, collaborations, or to discuss your project needs.
Reach out to us for inquiries, collaborations, or to discuss your project needs.
Frequently Asked Questions
Answers to common questions about our services, processes, and what sets us apart.
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What cryptocurrencies are accepted in the Conexta app?
Why do I need to go through the personal KYC Verification process?
What type of wallets does Conexta offer?
Can I make payments to international suppliers?
Can I configure multiple Companies with the same user?
Why do I need to go through the Business KYB Verification process?
Do you have KYT Wallet Verification?
Is Conexta's 24/7 support an AI?
Does the platform apply commissions for account maintenance?
What happens if I send funds to an incorrect blockchain network?
What cryptocurrencies are accepted in the Conexta app?
We currently accept only Stablecoins and work with the largest ones on the market. USDT and USDC, prioritizing stability, liquidity, and security.
Why do I need to go through the personal KYC Verification process?
The personal verification process allows us to confirm your identity, protect your account, and comply with international regulations.
What type of wallets does Conexta offer?
We offer semi-custodial wallets provided by Conexta. We hold the keys for greater security, but the funds always belong to the client and are never moved without their authorization. Additionally, they can be verified on the blockchain 24/7.
Can I make payments to international suppliers?
Yes. Conexta was built specifically to facilitate international payments to your suppliers, with no transaction amount limits.You can send fast and secure payments to over 147 countries, provided the recipient’s country or company is not listed under international sanctions, in accordance with our compliance policies.
Can I configure multiple Companies with the same user?
Yes. Any user approved through our KYC process may register and manage multiple companies without limitation, provided they are a shareholder.Each company must complete and pass our KYB verification. Once approved, companies can operate independently, performing onramps and offramps within the platform
Why do I need to go through the Business KYB Verification process?
It allows us to validate the legal existence of your company, identify its ultimate beneficial owners, and ensure it operates under proper regulatory frameworks.
Do you have KYT Wallet Verification?
At Conexta, every transaction on the blockchain is verified by our partner Chainalysis, a global leader in blockchain analysis, to monitor transactions and assess risks in real time.
Is Conexta's 24/7 support an AI?
We do not use AI. Our support provides an immediate connection via video call with a live agent, with no need to activate the client's camera, ensuring greater security and transparency. Our multilingual team guarantees clear and personalized assistance.
Does the platform apply commissions for account maintenance?
No. Conexta does not charge any fees for keeping an account active within our app.However, blockchain network usage (such as TRX or ERC-20) is calculated based on actual consumption and settled at the end of each month.For certain products — such as bank sub-accounts — maintenance fees may apply. These fees are not charged or retained by Conexta; they are determined directly by each banking partner. In many cases, no maintenance fees apply.
What happens if I send funds to an incorrect blockchain network?
Click "At Conexta, we are always available to assist you with any questions or support you may need. However, sending funds to the wrong blockchain network may result in the total loss of the transferred funds.